MONITORING SERVICE PROVISIONS: A MAJOR CHALLENGE
HOW CAN WE TRACE THE ACTIONS OF SERVICE PROVIDERS?
HOW CAN WE KEEP EVIDENCE OF THE GOOD EXECUTION OF A PROVISION?
HOW CAN WE ASSESS THE QUALITY OF A PROVISION?
THE ELECTRONIC SERVICE MANUAL IS THE ANSWER TO THESE QUESTIONS
HMI INTEGRATED to the solution
SIMPLE and ergonomic interface
ADAPTED to all types of businesses
RECORDING of interventions
Real-time transmission
THIS MANUAL WAS PATENTED IN 2002 (No 02 11932)
REAL-TIME RECORDING AND TRANSMISSION
IDENTIFICATION OF THE CONTRACTOR
TIME STAMP AND DURATION OF INTERVENTION
PURPOSE OF INTERVENTION (FAILURE, MAINTENANCE…)
INTERVENTION REPORT
REGULATORY CHECKS
METER READING
DATE OF PROVISIONAL RETURN TO SERVICE
MONITORING OF ACTS OF VANDALISM AND DAMAGES